Privacy Policy

Last updated: July 9, 2026

This Privacy Policy describes how knowmesupportme (knowmesupportme Digital Limited) collects, uses, and protects your personal information when you visit and interact with our website and services. We are committed to protecting your privacy and handling your data responsibly and transparently.

Who We Are

We are the data controller responsible for the collection and processing of your personal information. Our organisation is dedicated to providing information and resources about river navigation, lock chamber cycling, and the Barrow Line towpath and Athy lock bike route for pensioners in County Kildare. We operate in compliance with data protection regulations and are committed to safeguarding your rights.

Information We Collect

We collect personal information in several ways:

• Contact Form Data: When you submit inquiries or contact us through our website, we collect your name, email address, phone number (if provided), and message content.
• Usage Information: We collect information about how you interact with our website, including pages visited, time spent on each page, click patterns, and your device type.
• Technical Data: This includes your IP address, browser type, operating system, and referring website.
• Cookies and Similar Technologies: We use cookies to enhance your browsing experience and understand how you use our site.
• Location Information: We may collect general location data to provide relevant information about the Barrow Line and local cycling routes.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you submit a contact form or subscribe to our newsletter, we process your data with your explicit consent.
• Legitimate Interest: We analyse website usage patterns to improve our services and user experience. This serves our legitimate interest in maintaining and enhancing our website.
• Legal Obligation: In certain circumstances, we may be required to process your data to comply with applicable laws and regulations.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries and providing customer support
• Sending you relevant information about river navigation, cycling routes, and local events (only with your consent)
• Improving and personalising your experience on our website
• Analysing website traffic and user behaviour to optimise our services
• Complying with legal obligations and protecting our rights
• Preventing fraud and ensuring the security of our website

Data Retention

We retain your personal information for specific periods based on the purpose of collection:

• Contact Form Messages: Retained for up to 24 months after your last interaction with us, unless you request earlier deletion.
• Email Subscriptions: Retained until you unsubscribe from our mailing list, after which we delete your email address within 30 days.
• Website Analytics and Cookies: Retained for up to 14 months, after which they are automatically deleted.
• Server Logs: Retained for up to 12 months for security and technical troubleshooting purposes.
• Legal and Compliance Records: Retained for the duration required by law, typically 6 years for tax and accounting purposes.

Your Rights

You have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal information, subject to certain legal exceptions.
• Right to Restrict Processing: You can request that we limit how we use your information.
• Right to Data Portability: You can request your information in a portable format to transfer to another service.
• Right to Object: You can object to certain types of processing, including direct marketing.
• Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and track website usage. We use both essential cookies (necessary for website functionality) and analytical cookies (to understand how you use our site). You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect website functionality. For more detailed information about our use of cookies, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure socket layer (SSL) encryption, firewalls, and restricted access to sensitive data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and keep your account information confidential.

Third-Party Services

We may share your information with third-party service providers who assist us in operating our website and providing our services. These providers are contractually obligated to use your information only as necessary to provide services to us and must maintain the confidentiality and security of your data. We do not sell or rent your personal information to third parties for marketing purposes without your consent.

Supervisory Authority

If you believe we have violated your data protection rights, you have the right to lodge a complaint with the relevant supervisory authority. For residents of Ireland, this is the Data Protection Commission (DPC). You can contact the DPC at:

• Website: www.dataprotection.ie
• Address: Canal House, Station Road, Dublin 6, D06 4XE

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this document. Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.